1. BOOKING AND PAYMENTS

1.1 If you book within 28 days of your stay, full payment via credit or debit card (VISA/Mastercard) is required at the time of booking. If you book more than 28 days prior to your stay a deposit of 10% is required to confirm your booking and secure the property. This will be charged to your credit or debit card (VISA/Mastercard) at the time of booking.  A 2.5% credit or debit card (VISA/Mastercard) payment surcharge will be applied to all credit or debit card (VISA/Mastercard) payments. 

1.2 Once you have made the online booking and payment, you will receive an email confirming both the payment and your booking details.

1.3 If you book more than 28 days prior to your stay, the remaining balance of your stay will be due 28 days prior to your arrival date. An email reminder will be sent to you at this time requesting payment for the outstanding balance. The reminder email gives you the option to pay the remaining balance by A2A (Internet Banking) or credit or debit card (VISA/Mastercard). 

1.4 If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.

1.5 Bookings made online within 48 hours of arrival will not be confirmed immediately. Once the homeowner has agreed that the booking can be honoured, the guest will be informed by Tarawera Property Management Ltd and the credit card used for the online booking will be charged the full balance of the stay. Note that there is a 2.5% credit or debit card (VISA/Mastercard) fee.

2. GUEST CANCELLATIONS AND DATE CHANGES

2.1 Your 10% deposit (or 10% of the value of your stay) is non-refundable, however it can be transferred to another booking made within a 12 month period, if your stay is cancelled more than 21 days prior to your arrival.

2.2 Cancellation or date changes by you within 4-21 days of your arrival date will result in 50% of the total cost of your stay being charged. Cancellation or date changes within 3 days of your arrival date will result in 100% of the total cost of your stay being charged.

2.3 Date changes made more than 21 days prior to your original arrival date are allowed without penalty.

2.4 Force Majeure

Under our Force Majeure policy, you will be entitled to a full refund if you need to cancel for the following reasons:

• Road closure. If at 1pm on the day before your arrival, a road on your route to your accommodation is designated by Waka Kotahi as closed or for essential travel only, and there is no detour, or the detour adds more than two hours to your travel according to the Waka Kotahi Journey Planner.
   
• Metservice RED Weather Warning. If at 1pm on the day before your arrival, the Metservice has issued a RED warning/forecast in either your home region or the region of your accommodation, for either the day of your arrival or departure.
   
• Natural disasters in New Zealand. Natural disasters such as cyclones, earthquakes, volcanic eruptions, tsunamis and other severe and abnormal natural events causing large scale disruption of essential services and/or transport, specifically impacting your travel to or from your accommodation.

3. HOST CANCELLATIONS

Tarawera Property Management Ltd reserve the right to cancel a booking in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as: 

(a) Any alteration to the home owners property which may pose a safety risk for the guest; 

(b) Unexpected damage or destruction of the site; 

(c) A death in the home owers family.

Tarawera Property Managements liability will be limited to the refund of booking cost and under no circumstances shall extend to any other incidental or other costs incurred by the client. In the unlikely event that Tarawera Property Management must exercise this option, it will use its best endeavours to offer either a full refund or to alter the booking to another date or site at no additional cost or penalty.

4. SAFETY AND HAZARDS

4.1 Accommodation is often situated at places where there are hazards both natural and man-made. You accept that you enter the property at your own risk to participate in a holiday.

4.2 Participation in activities such as, outdoor baths, climbing trees, using kayaks or paddle boards, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.

4.3 Tarawera Property Management Ltd accept no liability for accident, loss of property or personal injury whilst on your stay.

5. PETS

No pets are allowed unless otherwise specified on the website listing. 

6. GST

GST of 15% (where the accommodation is GST-registered) is included in the daily per night cost. A tax receipt will be supplied by Tarawera Property Management Ltd if requested.

7. CONDITIONS OF OCCUPANCY AND CONDUCT

7.1 Guests have the right to occupy the Property for the paid holiday period only.

7.2 Guests are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the accommodation.

7.3 Guests shall take all reasonable and proper care of the property and its furniture, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

7.4 Guests are required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guests. Guests are bound to reimburse the owners for replacement or repair.

7.5 Where the property has not been left in the same state of condition, cleanliness and tidiness as at the commencement of the rental period, the guest will be required to pay an additional cleaning cost of $100.

7.6 Smoking is not permitted anywhere on the property.

7.7 Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner in consultation with Tarawera Property Management Ltd.

8. AUTHORITY TO SIGN

The person who completes the Booking Form certifies that: he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date; the signatory is over eighteen years of age; they agree to take responsibility for the party occupying the Property, and to notify Tarawera Property Management Ltd if they are not a member of the holiday party.