Our Terms & Conditions

A BREACH OF ANY OF THE FOLLOWING RULES COULD RESULT IN POSSIBLE EVICTION FROM THE PROPERTY AND/OR UP $1000 BEING CHARGED PER OCCURRENCE:

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• Pitching of caravans or tents on the property without the written consent of the holiday home management.

• Parties, events, weddings, receptions, stag / hen festivities without the written consent of the holiday home management.

• Parties includes extra persons not authorised by holiday home managers.

• Excess people above the maximum, not authorised by Tarawera Property Management in writing.

• Smoking on the property unless permitted by the property listing.

• Abuse, including verbal or physical, of Tarawera Property Management team representatives, the owner or its representatives or the neighbours.

• Undue nuisance or noise to neighbours or the local community.

• Use of illegal substances or conduct of illegal activities at the property Anything that could invalidate the insurance policy for the property.

• Moving or re-arranging furniture.

• Cutting keys or obtaining remote door controls for the property.

• Tampering with smoke alarms. Leaving a fireplace, oven, or any other cooking unattended.

• Booking on behalf of another person without intending to be at the property during the stay.

• Bringing a pet onsite when unauthorised, or inside the house if the house only allows pets outside.

• Should you be evicted from the property, all amounts paid will be forfeited and the holiday manager may remain on-site at the property as you ready for departure.

• In the instance of eviction, a mandatory exit clean will be provided by your holiday manager and will be charged, to the booking credit card holder, at the rate of $35 + GST per hour.
   

UNAVAILABILITY

If the property becomes unavailable for any reason after the booking request is confirmed or the booking is frustrated, Tarawera Property Management may shift you into another property that can accommodate your booking in either the existing community or a nearby community. If this is not possible, Tarawera Property Management will cancel the booking and: If the Property Owner or Tarawera Property Management is responsible for the property becoming unavailable, refund the relevant accommodation, and additional or add-on fees paid (but not any service fees); or If the property has become unavailable for any other reason or the booking is frustrated, Tarawera Property Management may, at its discretion, provide you with a credit for the relevant accommodation, and additional or add-on fees paid (but not any service fees). None of Tarawera Property Management nor the property owner will have any other liability or responsibility in connection with the unavailability of any property for any reason after booking.

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LIABILITY

Any use of amenities, such as kayaks, canoes, surf boards, bikes, spa pools, is entirely at your own risk and neither Tarawera Property Management nor the property owner will be liable for any injury, loss or damage you or any other person may suffer. You will advise the Tarawera Property Management holiday manager before your departure of any loss or damage that has occurred at the property during your stay. You will be responsible for the full costs, both direct and consequential, including time of Tarawera Property Management and/or the owner and its representatives, of repairing or replacing any and all damage to the property and/or its contents, any lost income or other costs incurred by Tarawera Property Management and /or the owner and its representatives. None of Tarawera Property Management or its, contractors or the property owner will be liable for any event beyond their reasonable control, or for any loss or damage you or any other person suffers during your stay, or for any damage to the property.